Returns, Refund and Exchange Policy
How To Return An Item
Our return policy only applies to products purchased directly from our website. You must return the item within 30 days of your purchase.
Our Return Process:
Visit our support page and briefly explain your issue to our support agents to receive a return label* for your product. Then, follow the instructions below to complete the return process.
- Print the provided return label.
- Pack up the item you're returning. Include a signed letter stating the reason for your return and the original receipt received upon initial delivery.
- Attach return label on the package.
- Mail your returned item to: BPI Sports 3149 SW 42nd St. Suite 200 Hollywood, FL 33312
- Please email firstname.lastname@example.org to request a refund (buyer does pay for return shipping.)
BPI Sports can only accept returns or exchanges on Supplements that are unopened and merchandise that has not been worn or altered.
We do not offer refunds, returns or exchanges on products acquired for free as part of a promotion.
Returns or exchanges of any product due to a manufacturer defect must be within 30 days of your purchase. BPI Sports is entitled to decide what products are eligible for exchange due to a manufacturer defect. Please email email@example.com with your proof of purchase, lot number, expiration date (found on the bottom of the bottle) and description of the defect.
*BPI Sports will only pay for return shipping on defective products or wrong orders. Shipping must be paid by the customer for all other returns.