Returns, Refund and Exchange Policy
How To Return An Item
Our return policy only applies to products purchased directly from our website. You must return the item within 30 days of your purchase.
Our Return Process:
Visit our support page and let us know that you would like to return your products. Briefly explain your issue to our support agents and they will provide a return label so you may begin the process detailed below.
- Print the provided return label.
- Pack up the item you're returning. Include a signed letter stating the reason for your return and the original receipt received upon initial delivery.
- Attach return label on the package.
- Mail your returned item to: BPI Sports 3149 SW 42nd St. Suite 200 Hollywood, FL 33312
- Please email firstname.lastname@example.org to request a refund (buyer does pay for return shipping.)
Merchandise that has been worn or altered will not be accepted for return or exchange.
Exchanges of any product due to a manufacturer defect, regardless of where they are purchased from, must be within 30 days of your purchase. BPI Sports is entitled to decide what products are eligible for exchange due to a manufacturer defect. Please email email@example.com with your proof of purchase, lot number, expiration date (found on the bottom of the bottle) and description of the defect.